Billing, Cancellation & Refunds

Subscriptions are billed in advance, monthly or annually according to the plan selected. All prices displayed include 15% VAT. Every plan begins with a free trial and no payment method is required to start it — you are charged only when the trial ends and you choose to continue.

Cancellation. You may cancel your subscription at any time from Settings → Billing, or by contacting support. Cancellation stops future billing; it does not end your access immediately. Your plan remains fully active until the end of the period you have already paid for, and the subscription then lapses rather than renewing. Nothing is charged after that.

Refunds. Payments already made are generally non-refundable. This includes unused time in the current billing period, months remaining on an annual plan cancelled part-way through, periods during which the service was not used, and accounts suspended or terminated for breach of these Terms. Cancelling part-way through a period does not by itself produce a partial refund or a pro-rata credit — it stops the next charge, and you keep the service you have paid for until that period ends.

We do refund where the service has not delivered what was agreed: where the platform does not provide the functionality described to you, or is unavailable for a prolonged period through our fault, and we are unable to put it right after you have reported it. To request a refund, email ak@wak-solutions.com describing the problem and when it started. We respond within 5 business days. Requests are assessed case by case and, where granted, cover the affected part of the period paid for.

Charges billed to you directly by third parties — Meta / WhatsApp per-message fees and AI provider usage, as described above — are not WAK Solutions revenue and are governed by those providers' own terms. We cannot refund them.

After cancellation. Your data remains available for the remainder of the paid period. You may export your contacts at any time before it ends. Following written request, or after the account has lapsed, data is deleted in line with the Data Usage section above.

Price changes. Subscription prices may change. Any change applies from your next renewal, never within a period you have already paid for, and we will tell you before it takes effect.